To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return/exchange with Trendy and Tipsy?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
Please note that original shipping charges and Route Package Protection are non-refundable.
Items can be returned using our return shipping service or the shipping method of your choice, at your expense, or brought into one of our store locations.
We recommend using a trackable service. If you send a return without tracking and we don't receive the item we will not issue a credit.
Return Label: If you would like us to send you a USPS return label, the return shipping cost will be deducted from your refund. Please note cost will vary based on size and weight of items being returned. After your request is approved you can request a label.
If you do not wish to use our return shipping service;
Address your Return/Exchange package to:
Trendy and Tipsy ATTN: Returns
4780 Mission Gorge Pl Ste A
San Diego, CA 92120
Are there any charges for return?
- There are no charges from us for a return, but you are responsible for return shipping cost. If you choose, we can provide you with the lowest cost available return label and deduct that cost from your return. We will use the cheapest available option, extend our bulk shipping discount and only charge what we have to pay for the label. Otherwise, you may ship it to us on your own.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
What items are returnable?
Trendy and Tipsy accepts returns on unworn, unwashed and undamaged items within 14 days of reciept of the order. Failure to meet these criteria deems purchases non-refundable and will be denied.
All Last Call Vintage Repurposed Vintage items must be returned within 7 days of receiving the product(s), due to the items being one-of-a-kind.
Shoes, swim, hats, body chains and belts can be returned for store credit only within 14 days of receiving the product(s).
All jewelry and accessories (excluding body chains belts) are final sale.
All sale items, promotional sales and discount codes over 20%, accessories and special orders are final sale and NOT eligible for a refund, exchange or store credit.
Original Shipping Charges and Route Package Protection are non-refundable.
Exchanges are allowed for unworn and unwashed items with the tags still on within 14 days of purchase/receipt. You may exchange for another size in the same item or for store credit if the size you want is unavailable. May be completed in store or through the mail.
You will be responsible for all shipping costs associated with the exchange.
There are two ways to do an online exchange:
1. If you would like to claim the correct size immediately while its still in stock, the quickest way to exchange is to simply place another order for the size you would like, then send the unwanted item back to us as a regular return. When the item is received back, you will be refunded. To proceed this way, place your new order and begin your return above.
2. If you do not want to make second purchase and are not in a rush, we can send you an exchange invoice for shipping and handling, a return label, and once the item gets back to us we will send out the new size. Your new size will not be reserved for you until the shipping and handling invoice is completed. To begin your exchange this way, fill out the information above and click start.